Frequently Asked Questions
Everything you need to know about shopping with PoinsettiaStyle.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and tracking information will be sent to your email as soon as your package departs our warehouse.
How do I return or exchange an item?
If you are not completely satisfied with your purchase, you can return or exchange items within 30 days of delivery. Please ensure that items are unworn, unwashed, and have all original tags attached.
How do I determine my correct size?
Each product page features a detailed size guide tailored to that specific garment. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
What payment methods do you accept?
PoinsettiaStyle accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.
Are your materials sustainably sourced?
We are committed to ethical fashion. We partner with manufacturers who prioritize sustainable materials and fair labor practices to ensure our collections are as responsible as they are stylish.